Privacy Policy

Privacy Policy

Introduction

This Privacy Policy covers information provided to us by you, or collected by us. It covers information that could identify you (“personal information”) and also information that could not. In the context of this notice and the law, “process” means to collect, store, transfer, use or otherwise act on information.

We are Pixel Primate Limited (company number: 07052595 registered in England & Wales) (“Pixel Primate”, “we”, “our”, “us”) and our registered address is 31 Rutland St. LE1 1RE. Pixel Primate is the “data controller” of any personal data it processes, unless we inform you otherwise.

If there are any points of this policy with which you are not happy, please leave our website and cease using it immediately. We take seriously the protection of both your privacy and confidentiality. We understand that all visitors to our website are entitled to know that their personal data will not be used for any purpose unintended by them and will not fall into the hands of a third party accidentally. We undertake to preserve the confidentiality of any information you provide to us, and trust you will reciprocate this also. This policy complies with UK law, including GDPR. You can visit www.knowyourprivacyrights.org and read the information provided there to learn about your rights and also our obligations to you, in regards to processing your personal data. Unless we inform you otherwise, we will not share, sell or disclose any personal data to a third party.

If you have any questions about this Privacy Policy or your rights under it please contact:

Address: Pixel Primate Ltd., LCB Depot, 31 Rutland St. LE1 1RE
Telephone
: 0330 088 1685
E-mail
: hello@pixelprimate.com

What personal data do we collect?

1. Information we process because we have a contractual obligation with you
If you are a client of Pixel Primate we process your data to communicate with you about on-going jobs, to answer enquiries and to process financial information such as invoices, credit notes, remittance advice and estimates. We may also process this data to verify your identity for security purposes, advise and sell services and/or products to you, provide services and/or products to you, or provide you with suggestions on services and/or products.

We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract. Additionally, we may aggregate this information in a general way and use it to provide class information, for example to monitor our performance with respect to a particular service we provide. If we use it for this purpose, you as an individual will not be personally identifiable.

We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.

2. Information we process with your consent
As part of the registration process for our monthly e-newsletter, we collect personal information. We use that information for a few reasons, namely: to inform you about us, the work we are doing or have done, our opinions on a range of topics as covered in our blog and apprise you of any offers available; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. We don’t rent or trade email lists with other organisations and businesses.

We use a third-party provider, Campaign Monitor, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see Campaign Monitor’s Privacy policy here: www.campaignmonitor.com/policies/. You can unsubscribe to general mailings at any time by clicking the unsubscribe link at the bottom of any of our emails or by emailing hello@pixelprimate.com.

Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, including job opportunities and enquiries about our products and services, you provide your consent to us to process information that may be personal information.

Sometimes you might give your consent implicitly, such as when you send us a message by e-mail to which you would reasonably expect us to reply. Except where you have consented to our use of your information for a specific purpose, we do not use your information in any way that would identify you personally. We may aggregate it in a general way and use it to provide class information, for example to monitor the performance of a particular page on our website. If you have given us explicit permission to do so, we may from time to time pass your name and contact information to select associates whom we consider may provide services or products you would find useful. We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists. You may withdraw your consent at any time by instructing us at hello@pixelprimate.com. However, if you do so, you may not be able to use our website or our services further.

3. Information we process for the purposes of legitimate interests
We may process information on the basis there is a legitimate interest, either to you or to us, of doing so. Where we process your information on this basis, we do after having given careful consideration to:

  • whether the same objective could be achieved through other means
  • whether processing (or not processing) might cause you harm
  • whether you would expect us to process your data, and whether you would, in the round, consider it reasonable to do so

For example, we may process your data on this basis for the purposes of:

  • record-keeping for the proper and necessary administration of our business
  • responding to unsolicited communication from you to which we believe you would expect a response
  • protecting and asserting the legal rights of any party
  • insuring against or obtaining professional advice that is required to manage business risk
  • protecting your interests where we believe we have a duty to do so

When someone visits www.pixelprimate.com we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone.

4. Information we process because we have a legal obligation
Like everyone else, we are subject to the law. On occasion, we must process your information in order to comply with a statutory obligation. For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation, such as a search warrant or court order. This may include your personal information.

Specific uses of information you provide to us

5. Complaints regarding content on our website
We attempt to moderate user generated content, but we are not always able to do so as soon as that content is published. If you complain about any of the content on our website, we shall investigate your complaint. If we feel it is justified or if we believe the law requires us to do so, we shall remove the content whilst we investigate. Free speech is a fundamental right, so we have to make a judgment as to whose right will be obstructed: yours, or that of the person who posted the content that offends you. If we think your complaint is vexatious or without any basis, we shall not correspond with you about it.

6. Information relating to your method of payment
Payment information is never taken by us or transferred to us either through our website or otherwise. At the point of payment, you will be presented with a branded invoice and payment details for services provided will be presented on this invoice.

7. Job application and employment
If you send us information in connection with a job application, we may keep it for up to six years in case we decide to contact you at a later date. If we employ you directly or indirectly for the purpose of our business, we collect information about you and your work from time to time throughout the period of your employment or application. This information will be used only for purposes directly relevant to your employment. After your employment or application to us for our business purposes has ended, we will keep your file for six years before destroying or deleting it.

8. Sending a message to our support team
When you contact us, whether by telephone, through our website or by e-mail, we collect the data you have given to us in order to reply with the information you need. We record your request and our reply in order to increase the efficiency of our business. We keep personally identifiable information associated with your message, such as your name and email address so as to be able to track our communications with you to provide a high quality service.

9. Complaining
When we receive a complaint, we record all the information you have given to us. We use that information to resolve your complaint. If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and if we do, what that information is. We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.

10. Affiliate and business partner information
This is information given to us by you in your capacity as an affiliate of us or as a business partner. It allows us to recognise visitors that you have referred to us, and, if applicable, to credit to you commission due for such referrals. It also includes information that allows us to, if applicable, transfer commission to you. The information is not used for any other purpose. We undertake to preserve the confidentiality of the information and of the terms of our relationship. We expect any affiliate or partner to agree to reciprocate this policy.

11. Cookies
See www.pixelprimate.com/other/cookies for information on cookies.

Disclosure and sharing of your information

12. Information we obtain from third parties
Although we do not disclose your personal information to any third party (except as set out in this notice), we sometimes receive data that is indirectly made up from your personal information from third parties whose services we use.

13. Credit reference
To assist in combating fraud, we may share information with credit reference agencies, so far as it relates to clients or customers who instruct their credit card issuer to cancel payment to us without having first provided an acceptable reason to us and given us the opportunity to refund their money.

14. Data may be processed outside the European Union
Our websites are hosted in the United Kingdom. We may also use outsourced services in countries outside the European Union from time to time in other aspects of our business.

Accordingly data obtained within the UK or any other country could be processed outside the European Union. For example, some of the software our website uses may have been developed in the United States of America or in Australia or India.

Access to your own information

15. Access to your personal information
At any time you may review or update personally identifiable information that we hold about you, by request in writing. To obtain a copy of any information that is not provided on our website you may send us a request at hello@pixelprimate.com. After receiving the request, we will tell you when we expect to provide you with the information, and whether we require any fee for providing it to you.

16. Removal of your information
If you wish us to remove personally identifiable information from our website, you may contact us at hello@pixelprimate.com. This may limit the service we can provide to you.

17. Verification of your information
When we receive any request to access, edit or delete personal identifiable information, we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.

Other noteworthy bits

18. Use of site by children
We do not sell products or provide services for purchase by children, nor do we market to children. If you are under 18, you may use our website only with consent from a parent or guardian. We collect data about all users of and visitors to these areas regardless of age, and we anticipate that some of those users and visitors will be children. Such child users and visitors will inevitably visit other parts of the site and will be subject to whatever on-site marketing they find, wherever they visit.

19. Encryption of data sent between us
We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you give us. Whenever information is transferred between us, you can check that it is done so using SSL by looking for a closed padlock symbol or other trust mark in your browser’s URL bar or toolbar.

20. How you can complain
If you are not happy with our privacy policy or if have any complaint, you should tell us by email. Our email address is hello@pixelprimate.com. If a dispute is not settled, we hope you will agree to attempt to resolve it by engaging, in good faith, with us in a process of mediation or arbitration. If you are in any way dissatisfied about how we process your personal information, you have a right to lodge a complaint with the Information Commissioner’s Office. This can be done at: https://ico.org.uk/concerns/

21. Retention period for personal data
Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us: to provide you with the services you have requested and/or agreed to receive; to comply with other law, including for the period demanded by our tax authorities; to support a claim or defence in court.

22. Compliance with the law
Our privacy policy has been compiled so as to comply with the law of every country or legal jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your jurisdiction, we should like to hear from you. However, ultimately it is your choice as to whether you wish to use our website.

23. Review of this privacy policy
We may update this privacy notice from time to time as necessary or required by law. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records. If you have any question regarding our privacy policy, please contact us by email on: hello@pixelprimate.com